Lochside Apartments Marle Street, Castle Douglas, Dumfries & Galloway ,Scotland, DG7 1ET, GB
andrew@lochsideapartments.co.uk 07968 412426
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    GENERAL TERMS & CONDITIONS


    1.    The Customer warrants that the properties let are to be used for the purposes of a holiday and so accepts that the letting is a holiday let to which Section 12(2) and paragraph 8 of Schedule 4 of the Housing (Scotland) Act 1988 apply, namely, "a tenancy the purpose of which is to confer on the tenant the right to occupy the house for a holiday."

    2.    The Customer shall not sub-let the premises or any part thereof.

    3.    The number of people occupying the premises shall not exceed the number stated for the premises. In exceptional cases the owners may give permission for extra people to occupy the premises, in this case there will be an additional charge at the owners discretion.

    4.    The Customer binds and obliges himself to vacate the hired premises without demand at the termination of the period of hire.

    5.    No pets are allowed in Lochside Apartments.

    6.    The Owner has the right to enter the property at any reasonable time for the purpose of inspection, repair work, etc.

    7.    In the following instances there will be additional charges:

    1.    For breakages, loss or damage: The Customer should report any deficiency which they notice on arrival, and any which occurs during their stay. Where appropriate, the person who signs the booking form will be liable to pay the replacement cost of the item broken, lost or damaged.

    2.    When Tenants leave the house, furniture or equipment dirty. The house will be in a clean condition on your arrival, and Tenants must leave it in a like condition. The right is reserved to make a charge for additional cleaning if the property has not been left reasonably clean.

    3.    When Tenants arrive early or overstay the departure time: Time is required between tenancies in order to check the house before the next Tenants arrive. Occupation of the house will be given at 4pm of the first day of the let. The house must be vacated by 10.30am on the last day of the let. The right is reserved to charge for an extra day if tenants arrive before 4pm or have not left by 10am.  The property is let from Saturday to Saturday unless by prior arrangement.

    8. NO SMOKING.   Lochside Apartments are NON SMOKING However smoking areas are available in the properties grounds.

    9. If for any reason the accommodation is not available to you on the dates booked due to events beyond our control, we will take steps to find you similar alternative accommodation. If suitable accommodation is not available, then all sums paid by you will be refunded and we will have no further liability to you or any other party.

    10. We reserve the right to refuse to hand over the accommodation to anyone who, in our opinion, is not suitable to take charge of the property - in any such case all moneys shall be refunded and the Contract terminated without further liability. We also reserve the right to terminate the Contract at any time or remove any person or persons due to unreasonable behaviour, damage to property or causing or likely to cause annoyance or offence to other guests. In such a case any refund would be entirely at our discretion.

    11. Your personal property is not the responsibility of Lochside Apartments. Vehicles and personal property are left at your own risk.

    12. In the event of a cancellation, as things stand, you remain liable for the full cost of the holiday. If there is no Cancellation Insurance in place, and we are able re-let a cancelled stay, we will refund your deposit less a handling charge of £10. Re-letting at short notice, or in the off-season can be difficult, so it is better to have Cancellation Insurance in place.

    13. Your booking will only be confirmed following receipt of the relevant holding deposit. The deposit is payable on booking, the deposit forms part of the total weekly rate for the property.  The deposit is 50% of your total booking fee.  The balance is payable not less than 42 days before the arrival date. You will be sent notification that the balance is due.
    If the balance of payment is not received by the stated date, the dates will be marketed again and the deposit forfeited.
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