Covid-19 Information & Guidelines
We take the health of our Customers and staff very seriously and ensure we take every step possible in the fight against Covid-19 for our holiday lets.
Cleaning
We have undertaken a Covid-19 Risk Assessment and have a vigorous cleaning schedule in place. Please rest assured everything in the property will be sanitised prior to your arrival.
We have invested in fogging equipment to treat the property on every guest’s departure and strictly follow our detailed cleaning schedule. There will be a completed cleaning checklist left in the property to confirm all cleaning has been completed.
All our staff are supplied with the appropriate PPE and must pass ‘fit for work’ before a clean can commence.
To comply with Scottish Government guidelines, we have removed some items to help stop the spread of Covid-19, such as some soft furnishings in the living area and the bedrooms. The hair dryer has also been removed (please do not forget to pack your own if required).
Arrival
On arrival it will be a contactless check-in. The key will be fully sanitised and I will advise you where it will be located prior to arrival.
During your stay
Please keep the apartment as clean as possible using the cleaning materials provided.
We have provided commercial cleaning spray (lift) and a sanitising spray (esteem) both have a contact time of 30 seconds.
Please keep washing your hands, antibacterial liquid soap is in both bathrooms and the kitchen. Hand sanitiser is also provided.
Please note that not all attractions, shops and restaurants are open as normal so double check opening information with the business.
Departure
Check out time is by 10am.
Prior to departure can you please;
- Strip the beds and put all bedding in one of the laundry bags
- Put all towels in the other laundry bag
Both laundry bags are located beside the washing machine.
When leaving, please lock the door and put the keys through the letter box.
Don’t forget to double check you have all your belongings.
COVID-19 symptoms
If you have any symptoms, please do not travel. You must follow the NHS guidelines and stay home.
If you contract the virus or experience any symptoms during your stay, please call me immediately as well as contacting NHS 24.
Dumfries and Galloway has one of the lowest Covid-19 rates in the UK. Please help to maintain this by;
- Following Scottish Government Guidelines on social distancing which may differ from England, Ireland, or Wales
- Washing your hands with antibacterial soap
- Sanitising your hands with hand sanitiser
- Following signs in our local businesses
